Reading tips
Please read this policy carefully before using the product
We process personal information in accordance with the principles of legality, legitimacy, necessity, integrity, openness and transparency, and the minimum necessary. For sensitive permissions such as camera, photo album, microphone, positioning, notification, and address book, we will only call them after you actively use relevant functions and complete system authorization or platform privacy authorization; your refusal to authorize will not affect the use of other basic functions.
Enterprise customers call data through organizations, members, forms, processes, files, messages, reports, and interfaces created by the DSP platform. The enterprise customer usually serves as the data controller or manager to determine the purpose and authority of the processing. We will provide necessary platform processing, operation and maintenance and security services in accordance with the contract, administrator configuration and this policy.
1. Scope of application
What products and scenarios does this policy cover?
This policy applies to the following products, services and access methods:
- DIDS official website, download center, help center, pricing, cases, personal center and online consultation page.
- DSP platform, App Center, AI workbench, enterprise portal, process approval, message to-do, reporting and open integration capabilities.
- DIDS App, mobile H5, mini programs, and platform functions accessed through the mobile terminal.
- API, Webhooks, SDK, plug-ins, technical support and after-sales services for enterprise customers, developers and third-party integrators.
2. Information we collect
Describe the types of personal information according to functional scenarios
We will only collect information for the purposes necessary to achieve specific functions, perform contracts, ensure security, comply with legal compliance and improve services. The specific collection scope will vary depending on the client you are using, version, role permissions, enterprise administrator configuration and selected functions.
| Scenario | Information that may be collected | Main uses | Is it sensitive? |
|---|---|---|---|
| Account registration, login and identification | Name, nickname, avatar, mobile phone number, email, account ID, company name, department, position, role, login credentials, third-party login ID. | Create an account, complete login, identify user identity, display organization member information, perform permission control and account security protection. | Mobile phone numbers and account credentials are information that requires key protection. |
| Enterprise Organization and Collaboration | Organizational structure, membership, role permissions, approval records, form data, process logs, message to-do, comments, attachments, documents, and enterprise administrator configuration. | Provides enterprise collaboration, process approval, data filling, application subscription, member management, audit trail and business traces. | Depending on the content uploaded by corporate customers, it may contain sensitive personal information or corporate sensitive data. |
| AI workbench and intelligent capabilities | The prompt words you entered, uploaded files, pictures, audios, business context, generation results, feedback records, call time and exception logs. | Generate answers, analyze content, perform intelligent assistant tasks, improve interactive experience, troubleshoot errors, and ensure service security. | If you upload content such as identity documents, health, finance, positioning, minors, etc., it may constitute sensitive personal information. |
| Orders, Subscriptions and Payments | Package, subscription period, order number, payment method, payment status, transaction amount, discount information, wallet balance, invoice header, tax ID, and invoicing email. | Generate orders, complete payments, issue invoices, process refunds, demonstrate subscription benefits and fulfill fiscal and tax obligations. | Payment account and invoice tax number are information that needs to be protected. |
| Customer service, complaints and after-sales support | Contact name, contact information, company information, problem description, communication records, screenshots, screen recordings, and work order processing records. | Respond to inquiries, locate issues, handle complaints, and provide implementation support and customer success services. | Depending on the content of your submission. |
| Device, operational and security logs | IP address, device model, operating system, browser, App version, network type, device identifier, crash log, access time, operation path, interface status. | Ensure login and transaction security, identify abnormal behavior, prevent attacks, collect statistics on service quality, repair faults and complete audits. | Device identifiers, precise positioning, etc. are information that requires important protection; we will not use it beyond what is necessary. |
| Market activity and news notifications | Email, mobile phone number, subscription preferences, event registration information, notification open status, unsubscription record. | Send product updates, event invitations, service reminders, and important safety notices; you can unsubscribe from marketing messages at any time. | Contact information is personal information. |
3. Device permissions
App and mini program permission calling instructions
The following permissions will not be enabled by default. We will apply for authorization from the system or platform only when you actively use the corresponding function; you can turn off authorization in system settings, App settings or Mini Program permission management.
| Permissions | Usage scenarios | Impact of rejection or closure |
|---|---|---|
| Camera | Take photos to upload attachments, scan QR codes to log in or bind, scan QR codes, and take photos of work orders or business vouchers. | cannot directly shoot or scan the code, but you can use alternative methods such as manual input and selection from the album. |
| Albums, media and file storage | Select pictures, videos, and documents as form attachments, avatars, work order materials, or AI analysis materials; save the downloaded file. | Files cannot be selected or saved from this machine, but browsing, approval, and basic business functions are not affected. |
| Microphone | Voice input, speech-to-text, conference or communication functions, and audio material upload. | The voice function cannot be used, you can continue to use text input. |
| Notification | Receive process to-dos, approval reminders, system announcements, order status, security risks, and important service notifications. | You may not be able to receive the reminder in time, but you can check it by entering the site message or workbench. |
| Location | This is only used when the enterprise enables functions such as attendance, fieldwork, nearby services, and map navigation. | Related positioning functions are unavailable; ordinary login, browsing and approval are not affected. |
| Clipboard | Identifies the invitation link, password, order number or verification code you copied automatically for quick filling. | The copied content will not be automatically filled in, you can still enter it manually. |
| Address book, calendar | Only used to save contacts, create calendar reminders, or collaboration invitations if explicitly enabled by the enterprise and authorized by you. | Enhanced functions such as contact writing and schedule reminders cannot be used. |
4. Purpose of use and legal basis
Why we process personal information
- Necessary for entering into and performing the contract: providing accounts, platforms, subscriptions, orders, payments, invoices, technical support and after-sales services.
- Based on your consent: processing non-essential permissions, sensitive personal information, personalized recommendations, marketing messages, third-party authorized login or sharing scenarios that require separate consent.
- Necessary to fulfill legal obligations: real-name subject verification, network security, log retention, transaction records, tax and regulatory requirements.
- Necessary to ensure security and stable operation: identity verification, risk identification, vulnerability investigation, anti-fraud, attack prevention, abnormal login reminder and audit trail.
- To improve the product experience: analyze product performance, feature usage and service quality after de-identification, anonymization or aggregate statistics.
6. Third-party services and SDK
Possible access to third-party capabilities
In order to implement functions such as payment, login, message push, map, file storage, statistical analysis, crash diagnosis, AI model calling, etc., we may access third-party services or SDKs. We will require third parties to process personal information in accordance with agreements, laws, regulations and platform specifications, and only transfer data within the scope necessary to achieve functions.
| Type | Typical uses | Possible information |
|---|---|---|
| Payment Services | Pay with Alipay, WeChat Pay, bank card or corporate wallet. | Order number, amount, payment channel, transaction status, necessary account identification; payment account information is usually processed directly by the payment institution. |
| Cloud services and object storage | Server hosting, file upload and download, image or attachment storage, CDN acceleration, backup. | Account identification, file contents, access logs, IP addresses, device and network information. |
| Message push and notification | App push, mini program service notification, SMS, email, site message. | The device pushes the identification, mobile phone number, email, message template, and notification status. |
| Statistics, crashes and security diagnostics | Locate anomalies, analyze performance, identify crashes, and ensure security. | Device information, App version, crash log, access log, network status. |
| AI model and intelligent service | Text generation, document analysis, image understanding, intelligent question and answer, and process assistance. | The prompt words, files, business context and generated results that you actively submit; we will transmit them based on the minimum necessary principle. |
| Map, positioning and scanning capabilities | Field work, attendance, navigation, scan code login, QR code recognition. | Location information, camera calling status, scanned code content, and device information. |
8. Preservation, storage and cross-border
The retention period is based on the shortest time necessary to achieve the purpose.
- Account information: usually saved during the duration of the account; after the account is canceled, it will be deleted or anonymized in accordance with the law, unless otherwise required by laws and regulations.
- Business data: Saved in accordance with enterprise customer contracts, administrator configurations, backup policies and legal requirements; enterprise administrators can export, delete or archive according to permissions.
- Security logs: To meet network security, auditing and troubleshooting needs, they are usually kept for at least 6 months, subject to laws, regulations and system security requirements.
- Order, payment and invoice records: Keep for the necessary period in accordance with fiscal, taxation, accounting, e-commerce and dispute handling requirements.
- Customer service and complaint records: Save them for a necessary period for quality tracking and dispute resolution after the processing is completed, and delete or anonymize them after expiration.
In principle, we store domestic users’ personal information within the territory of the People’s Republic of China. If personal information needs to be provided overseas due to cross-border collaboration, overseas cloud services, AI model capabilities, or enterprise customer-specified deployment, we will conduct a security assessment, sign a standard contract, obtain certification or fulfill other legal requirements in accordance with the law, and obtain your separate consent when necessary.
9. Your rights to personal information
You can manage your own information and authorizations
Subject to laws, regulations and enterprise permission configuration, you can exercise the following rights through the product portal, enterprise administrator or the contact information of this policy:
- Access, copy, correct, and supplement your personal information.
- Delete personal information or ask us to explain why we cannot delete it.
- Withdraw consent, turn off system permissions, cancel marketing subscriptions, or turn off personalized recommendations.
- Cancel the account or ask the enterprise administrator to remove the membership.
- Obtain a copy of your personal information or request transfer to your designated personal information processor when legally qualified.
- Requires an explanation of the results of automated decision-making and refuses to make decisions that have a significant impact on personal rights and interests solely through automated decision-making.
- Make a complaint, report or submit a compliance inquiry.
10. Protection of Minors
Our products are mainly targeted at corporate organizations and adults
DIDS products mainly serve enterprise developers, business personnel and third-party integrators, and are not products for children. If you are a minor under the age of 14, please use it with the consent and guidance of your guardian; if your guardian discovers that the minor's information has been improperly collected or processed, you can request correction, deletion or restriction of processing through the contact information in this policy.
If a corporate customer handles the personal information of minors based on its own business needs, the corporate customer should obtain the consent of the guardian in accordance with the law and configure strict access rights and security protection measures.
11. Safety measures
How we protect information security
- Adopt measures such as identity authentication, access control, permission classification, operation auditing, transmission encryption, sensitive field desensitization, backup and recovery, and security monitoring.
- Implement minimum authorization, confidentiality obligations and security management requirements for employees, partners and entrusted processors.
- Continuously carry out vulnerability repair, log analysis, abnormal alarms, emergency drills and security policy optimization.
- In the event of a personal information security incident, we will activate an emergency plan in accordance with legal and regulatory requirements and notify affected users and competent authorities through on-site notifications, emails, text messages, announcements or regulatory requirements.
12. Policy update
Major changes will be prominently displayed.
When there are major changes in product functions, personal information processing purposes, processing methods, information types, sharing objects, retention periods, user rights exercise methods, or company entities, we will update this policy and remind you through website announcements, App pop-ups, mini program prompts, site messages, or other reasonable means. If the update involves matters that require re-consent according to law, we will continue to process the relevant information after obtaining your consent.
13. Contact us
Privacy Issues and Complaints Handling
Personal information processor: Fuzhou Shuizhi Shuangxing Technology Co., Ltd.
Contact email:sales@ineey.com
You can submit privacy inquiries, rights requests, complaints or reports through the above email address. In order to ensure the quality of request processing, please try to indicate your account number, company name, contact information, request type and necessary supporting materials. We will handle it in accordance with the law after verifying the identity and permissions.
Listing review tips
Apps, mini programs and app markets need to be consistent when sharing them
This page can be submitted as a privacy policy link to iOS, Android app markets and mini program platforms. Before formally submitting, please simultaneously check the installation package permissions, third-party SDK list, "Data Security/Privacy Label" in the application market, mini program privacy interface statement, account cancellation entrance and customer service contact information to ensure that the actual collection behavior is consistent with this policy.