1. Acceptance of Terms
By using the Services, you agree to these Terms
When you visit the website, register an account, log in to the platform, purchase a package, download an app, use a mini program, call an open interface, receive technical support, or otherwise use the DIDS service, it means that you have read, understood and agreed to abide by these Terms and our published privacy policy, product rules, order page, service description and supplementary agreement.
If you use the Services on behalf of a business, organization or other entity, you confirm that you are fully authorized to bind that entity to these Terms. If you do not agree to these terms, please stop using the relevant services.
2. Service content
What products and capabilities do we offer?
DIDS provides the following capabilities around enterprise digital intelligence construction. The specific functions are subject to the package you purchased, enterprise deployment version, administrator configuration and page display:
- DSP platform: application construction, data forms, process approval, portal, permissions, message to-do, reports and enterprise collaboration capabilities.
- App Center: Industry applications, enterprise templates, application subscriptions, version updates, installation configuration and usage management.
- AI workbench: intelligent question and answer, document processing, auxiliary analysis, process assistance, knowledge base and enterprise intelligent assistant capabilities.
- Mobile terminal and mini program: mobile office, form filling, approval, message notification, attachment upload, QR code scanning and lightweight business entrance.
- Open integration: API, Webhook, third-party system connection, development documentation, debugging support and ecological cooperation capabilities.
- Implementation and support: consulting, configuration, training, work orders, after-sales, customer success and security operations services.
3. Account and administrator responsibilities
Account security requires joint maintenance by you and the company
- You shall provide true, accurate, complete and timely updated registration, certification, billing, contact and corporate information.
- You should properly keep your account number, password, verification code, token, key and administrator permissions, and shall not transfer, rent, lend or share them to unrelated persons.
- Enterprise administrators are responsible for organization members, roles, permissions, data scopes, application subscriptions, interface keys, and security policy configurations, and are responsible for their authorization behaviors.
- If you find that your account has been stolen, permissions are abnormal, data leakage risks or interface keys are leaked, please modify your credentials immediately and contact us.
- Any losses caused by you or the enterprise administrator's failure to properly keep your account, incorrect authorization, accidental deletion of data, or violation of security regulations shall be borne by you or the corresponding enterprise entity.
4. Usage specifications
Do not use the service to engage in illegal or harmful conduct
You promise to use the service in a legal, reasonable and good faith manner and shall not commit the following acts:
| Type | Examples of prohibited behavior |
|---|---|
| Illegal laws and regulations | Publish, store, process or disseminate content that is illegal, infringing, fraudulent, violent, pornographic, gambling, money laundering, endangering national security or violating public order and good customs. |
| Security breach | Attack, scan, penetrate, crawl, bypass authentication, break restrictions, interfere with systems, spread viruses and Trojans, or access unauthorized data. |
| Abuse of resources | Call interfaces beyond the reasonable range, register in batches, brush volume, maliciously occupy computing or storage resources, and circumvent current limiting and billing rules. |
| Infringement and unfair competition | Infringe others’ intellectual property rights, trade secrets, personal information rights, or copy, counterfeit, or reverse engineer platform functions and interfaces. |
| AI abuse | Use AI to generate illegal content, impersonate others, mislead the public, harass in bulk, bypass security policies, or generate malicious code. |
If we discover the above behavior, or receive reasonable notice from rights holders, regulatory agencies, judicial agencies, or enterprise administrators, we have the right to take measures such as deleting content, restricting functions, suspending accounts, blocking interfaces, terminating services, preserving evidence, and cooperating with investigations in accordance with the law.
5. Customer data and content
You retain the legal rights to your data and content
- You or your enterprise customer retain the legal rights to the data, files, processes, forms, reports, knowledge bases and business content that you upload, create, import, generate, configure and manage.
- In order to provide services, you grant us the right to host, store, back up, transmit, display, calculate, analyze, troubleshoot and securely process customer data to the extent necessary.
- You should ensure that the data you upload or process comes from legal sources and has obtained legal authorization from employees, customers, suppliers, partners and other relevant individuals or entities.
- In principle, the enterprise customer and administrator are responsible for configuring, interpreting, and processing data permissions, business processes, and approval results among members of the enterprise customer.
- We do not use customer data for purposes unrelated to providing the Services, nor do we sell customer data.
6. Special instructions for AI functions
AI output requires manual review
AI workbench and intelligent assistant are used to improve the efficiency of knowledge retrieval, document processing, process assistance, content generation and business analysis. Due to model capabilities, training data, prompt words, context, and external environment limitations, AI output may be inaccurate, incomplete, untimely, or unsuitable for specific scenarios.
- You are responsible for the review, judgment, adoption and final business decisions of the AI inputs, usage and outputs.
- AI output should not be used as the sole basis for medical, legal, financial, recruiting, major operations, automated approvals, or other high-risk decisions without professional review.
- Please do not upload personal information, sensitive personal information, trade secrets, confidential documents or illegal content that you have no right to process.
- We may perform security filtering, abuse detection, risk interception and necessary log retention on AI calls to ensure the security of users, enterprises and platforms.
- Enterprise administrators should properly configure knowledge base, plug-in, data connector and agent permissions to avoid unauthorized access or error generation.
7. Third-party integration and open interfaces
Integrators shall comply with interface and data security rules
- Third-party developers and integrators should call services in accordance with documentation, interface quotas, signature rules, security specifications, and authorization scope.
- Access tokens, API keys, webhook keys, database credentials, and administrator accounts may not be shared, hardcoded, leaked, or made public.
- When accessing third-party systems, plug-ins, models, cloud services, payment, maps, push, SMS or other services, you shall also abide by the third-party terms of service and privacy policy.
- You are responsible for the legality, security, stability, data processing behavior and configuration results of the third-party system.
- If the interface call affects platform security, stability, compliance or other user rights and interests, we can limit, suspend or close the relevant interface capabilities.
8. Subscription, payment, refund and invoice
Paid services are subject to the order and package pages.
| Matters | Description |
|---|---|
| Packages and prices | Package name, functional benefits, Token or usage quota, number of application subscriptions, support scope, monthly or annual payment price, shall be displayed on the pricing page, order page, contract or supplementary agreement. |
| Payment | Paid services usually require payment first before activation. Payment channels may include Alipay, WeChat Pay, wallet balance, bank transfer or methods agreed upon by both parties. |
| Renewal and expiration | You can renew before the service expires. Failure to renew may result in the package rights being downgraded, suspended, read-only or closed. The details are subject to product prompts and contract stipulations. |
| Refund | If refunds are supported by laws and regulations, order pages, contracts, or written agreements between the parties, we will handle it in accordance with the corresponding rules. Actual consumption of resources, custom services, implementation services or irrevocable third-party fees may not be eligible for full refunds. |
| Invoice | You should provide true and accurate billing information. The invoice type, tax rate, invoicing time and mailing method shall be subject to the actual order, fiscal and tax rules and the agreement between the parties. |
| Price adjustment | We may adjust prices based on cost, functionality, market, policy or service upgrades. Effective orders will generally not be affected during the current service period, unless otherwise agreed by both parties. |
9. Delivery, maintenance and service availability
We will continue to maintain service stability
- We will use reasonable commercial efforts to provide stable, secure, and continuous services, and continue to perform system maintenance, functional iterations, and security upgrades.
- When service interruption occurs due to system maintenance, version release, network failure, third-party service anomaly, force majeure, security incident or regulatory requirements, we will try our best to notify in advance or in time, and strive to shorten the impact.
- Enterprise privatization, customized development, implementation delivery, exclusive SLA, data migration, training and on-site support, etc., shall be subject to the contract, statement of work or supplementary agreement signed by both parties.
- To ensure platform security and experience, we may set reasonable limits on storage, interface calls, concurrency, file size, message frequency, AI calls, and resource consumption.
10. Privacy and Personal Information Protection
Personal information is processed in accordance with the Privacy Policy
We will handle personal information in accordance with the Privacy Policy. When you use the service, you should ensure that you have completed necessary notifications to relevant individuals and obtained legal authorization, especially in scenarios such as corporate address book, employee management, customer relations, supplier management, attendance and fieldwork, AI analysis, file upload, and open interface integration.
If you process third-party personal information or sensitive personal information through our services, you should ensure that the purpose, method, scope and retention period of the processing are legal, proper and necessary, and assume the corresponding personal information protection obligations.
11. Intellectual property rights
Platform and content ownership boundaries The
- The intellectual property rights of DIDS’s website, platform, software, interface, documents, trademarks, logos, codes, architecture, algorithms, designs, materials and technical achievements are owned by us or the legal rights holders.
- You may not copy, modify, distribute, rent, sell, reverse engineer, decompile, disassemble or create competing products without authorization.
- We can use the feedback, suggestions, needs or improvement opinions you submit for product improvement without infringing on your rights to business secrets and personal information.
- The customer data and business content you upload still enjoy the legal rights of you or your corporate customers, but they must not infringe the rights of third parties.
12. Suspension, termination and account cancellation
Services may be restricted in violation or risk scenarios
When one of the following situations occurs, we may take measures such as reminders, rectification, restriction of functions, suspension of services, termination of services, deletion of illegal content, retention of evidence, or transfer to relevant authorities in accordance with the law:
- Violates laws and regulations, these Terms, Privacy Policy, product rules, order agreements or contract agreements.
- There are account thefts, interface abuses, malicious attacks, data leaks, fraudulent transactions, infringement complaints or major security risks.
- Failure to pay fees overdue, refusing to pay excess resource fees, or there are risks such as abnormal refunds, refusals to pay, and cash outs.
- Regulatory authorities, judicial authorities, enterprise customer administrators or rights holders make legal and reasonable requests.
You can follow the in-product process or contact us to apply for account cancellation, termination of service, or export of data. After the service is terminated, we will handle data deletion, anonymization, backup cleaning and necessary retention matters in accordance with laws, regulations, contractual agreements and privacy policies.
13. Disclaimer and Limitation of Liability
Boundary of liability within the scope permitted by law
- We are not responsible for losses caused by force majeure, basic operators, third-party services, browser or system failures, user misconfigurations, corporate administrator misoperations, network attacks and other reasons beyond our reasonable control, but will actively assist in recovery and reduce the impact.
- Except as otherwise mandated by laws and regulations, we are not responsible for loss of profits, loss of goodwill, business interruption, indirect loss of data, alternative procurement costs or other indirect, incidental, special or punitive losses.
- For free trials, tests, previews, Betas, experiences or informal release functions, we will provide services within a reasonable scope and do not promise the same stability, availability or support level as the official paid version.
- In any case, our liability for compensation arising from a single order or service shall be capped by the total amount of fees you actually paid us for the relevant services within the 12 months before the dispute occurred; unless otherwise mandated by law.
14. Law application and dispute resolution
This clause shall be governed by the laws of the People's Republic of China
The formation, effectiveness, performance, interpretation and dispute resolution of these Terms shall be governed by the laws of the People's Republic of China. For disputes arising from these terms or services, both parties shall give priority to friendly negotiation; if negotiation fails, either party may file a lawsuit with the People's Court with jurisdiction in Fuzhou City.
If part of these terms is deemed invalid or unenforceable, it will not affect the continued validity of other terms. Our failure to immediately exercise a right under these Terms does not constitute a waiver of that right.
15. Contact us
Service, Contract and Compliance Issues
Service provider: Fuzhou Shuizhi Shuangxing Technology Co., Ltd.
Contact email:sales@ineey.com
If you have any questions about the compliance of these terms, orders, invoices, refunds, accounts, data, open interfaces, apps or mini programs, you can contact us through the above email address. We will verify and handle it based on your account, company, order and problem type.